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Job Description

About Us

Wellbefore is a company selling medical supplies. We are now starting a new Telehealth company called mySeema. We are looking for a Medical Assistant to work with our Nurses and Doctors. Our office is based in Dallas, Texas (USA) with teams around the world.

Responsibilities

  • Build empathic relationships with our patients, using various channels (phone, email, chat).
  • Always maintain a positive, courteous and professional attitude. 
  • Being punctual and on time when servicing members, joining team calls, or leadership meetings.
  • Understand patient’s requirements, set appointments and follow up on their needs.
  • Respond promptly and effectively to customer inquiries & doubts professionally address and resolve customer complaints. 
  • Value team work and collaborate with peers and leaders.
  • Keep and maintain updated records in the patient database.
  • Communicate and coordinate activities among patients, nurse practitioners and doctors.
  • Provide patient feedback and identifying areas of improvement.

Requirements

  • Excellent command over spoken and written English (almost native).
  • Must be fluent in Urdu/Hindi/Gujarati.
  • Education: medical background/nurse.
  • Previous experience in working in a clinic or healthcare setting assisting doctors/nurses.
  • At least 1 year call center/receptionist/assistant experience.
  • Must have excellent communication and people skills.
  • Data driven & able to analyze data- Excel & accurate typing skills.
  • Highly organized and can prioritize tasks
  • Customer-service oriented, proactive.
  • Workdays: you are expected to work 6 days per week on weekdays & weekends on a shift basis. 
  • Shifts: Mon-Fri 9:00 am to 5:00 pm CST, Sat 10:00 am to 2:00 pm. Flexible working hours/shifts.
  • Candidate must own a personal computer and have a good & stable internet connection (40 Mbps).

Job Details

Functional Area:
Total Positions:
2 Posts
Job Shift:
Rotating
Job Type:
Job Location:
Gender:
No Preference
Age:
22 - 35 Years
Minimum Education:
Bachelors
Degree Title:
Nurse/Medical
Career Level:
Experienced Professional
Minimum Experience:
2 Years (Medical Assistant)
Apply Before:
Dec 18, 2021
Posting Date:
Nov 17, 2021
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WellBefore

Healthcare / Hospital / Medical · 11-50 employees - Islamabad, Karachi, Lahore

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