WHATSAPP CUSTOMER DEALING

We are seeking a dedicated individual to join our men's fabric shop located in Shadman Market, Lahore. The primary role involves managing online customer interactions through WhatsApp, showcasing fabric options, and facilitating sales. This position requires working in a shop environment and is suitable for someone who is comfortable engaging with customers digitally while maintaining a professional presence on-site. The job demands commitment and consistency, with working hours extending daily throughout the week.

Key Responsibilities
- Communicate effectively with online customers via WhatsApp to understand their fabric needs and preferences.
- Present and promote various fabric options available in the shop to potential buyers.
- Process sales and ensure customer satisfaction through timely and accurate responses.
- Maintain a professional and welcoming environment within the shop while handling online inquiries.
- Work consistently for 7 days a week, dedicating a minimum of 10 hours daily, with slightly reduced hours of 7 to 8 hours on Sundays.
- Adapt to busy seasonal periods without taking days off, demonstrating reliability and dedication.

Required Qualifications
- Ability to manage online customer interactions professionally and efficiently.
- Comfortable working in a physical shop environment in Shadman Market, Lahore.
- Willingness to commit to long working hours, including weekends and holidays.
- Strong communication skills, especially in Urdu, to engage with a diverse customer base.
- Serious and responsible attitude towards work and punctuality.

Preferred Qualifications and Benefits
- Previous experience in sales or customer service, particularly in the fabric or retail industry, is advantageous but not mandatory.
- Salary package ranges from Rs. 21,000 to Rs. 25,000 per month initially.
- Opportunities for salary increments and bonuses based on performance evaluations.
- A stable work environment with potential for growth and rewards for consistent effort.

This role is ideal for candidates who are serious about their work and ready to contribute to a growing fabric business by combining online customer service with in-person shop duties. If you are committed and hardworking, this position offers a chance to develop your skills and earn performance-based incentives.