Wing Head - Process & Documentation Improvement (VP/ SVP) - TJ / 1913679

National Bank of Pakistan, one of the country’s largest and most reputable financial institutions, is seeking a seasoned professional for the position of Wing Head - Process & Documentation Improvement (VP/SVP) based in Karachi. The Bank is committed to supporting the nation’s financial well-being and fostering sustainable, inclusive growth through its extensive local and international branch network. This role is integral to advancing the Bank’s transformation into a future-ready, agile, and sustainable organization by enhancing credit administration processes within the Risk Management function.

Key Responsibilities:
- Establish and maintain a robust framework for continuous improvement of credit administration processes, procedures, and documentation.
- Review and evaluate existing Credit Administration Division (CAD) workflows, SOPs, manuals, checklists, and documentation to identify inefficiencies, gaps, duplications, and control weaknesses, recommending improvements accordingly.
- Lead process re-engineering and simplification initiatives aimed at improving operational efficiency, turnaround time, service quality, and control effectiveness in coordination with relevant stakeholders.
- Ensure CAD process governance and documentation standards are current, clearly defined, and aligned with approved policies.
- Collaborate with Credit & Risk Management, Corporate/Commercial/Islamic Banking, Operations, Legal, Compliance, Internal Audit, and Technology teams on process and documentation matters.
- Develop performance indicators, dashboards, and management reports to monitor efficiency, quality, exceptions, bottlenecks, and ongoing improvement initiatives.
- Manage cross-functional process improvement and control enhancement projects, including RCSA, BPR, COSO/ICFR, covering project scoping, stakeholder engagement, implementation planning, milestone tracking, and senior management reporting.
- Maintain an effective repository and version control system for approved process documents, SOPs, guidelines, and governance materials.
- Work closely with field functionaries to implement revised documents and processes, minimizing audit observations.
- Perform any other assignments as directed by supervisors.

Required Qualifications:
- Minimum graduation or equivalent from a university/college/institute recognized by the Higher Education Commission (HEC) of Pakistan.
- At least 8 years of banking experience, with a minimum of 5 years specifically in Credit Administration within Corporate, Commercial, SME, Retail, or Islamic Banking sectors.
- Strong understanding of end-to-end credit administration and credit lifecycle processes.
- In-depth knowledge of credit documentation, approvals, disbursement, security, collateral documentation, and monitoring controls.
- Proficiency in process mapping to analyze gaps and redesign workflows.
- Ability to develop and review SOPs, policies, manuals, workflows, and checklists.
- Excellent interpersonal and communication skills.
- Familiarity with regulatory frameworks including SBP Prudential Regulations, SECP requirements, and proficiency in MS Office applications.

Preferred Qualifications and Benefits:
- Candidates holding a Master’s degree and/or relevant professional certifications will be given preference.
- The position is offered on a contractual basis for three years, with the possibility of renewal at management’s discretion.
- Compensation and benefits will be provided in accordance with the Bank’s policies and rules.
- The Bank is an equal opportunity employer, encouraging applications from all qualified individuals regardless of gender, religion, or disability.

The position reports directly to the Divisional Head of Credit Administration Division and is based in Karachi. Only shortlisted candidates who meet the eligibility criteria will be invited for panel interviews. No travel allowance or daily allowance will be provided for the interview process. Applications must be submitted within 10 working days from the date of the job posting. Late applications will not be considered.