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Job Description

Are you driven to make an impact in Customer Support? There is an outstanding  opportunity for you. WPBrigade is looking for a responsible Customer Support Representative for the Product`s Support, including creative proposal writing for projects and Professional mail writing.

This position requires a combination of Excellent Communication and Effective client dealing.

The candidate should have a strong understanding of industry trends and content management systems.

An understanding of the WordPress Web Development process, including , and Professional Organization representative is required.


Knowledge and Experience:

  • Excellent selling, communication and negotiation skills.

  • Prioritizing, time management and organizational skills.

  • Should be target oriented, hardworking and punctual.

  • Fresh candidates with good communication skills are also encouraged to apply.

  • Strong mail contact handling skills and active reading.

Duties and Responsibilities:

  • Manage incoming customer service inquiries

  • Generating sales leads that develop into new customers

  • Identifying and assessing customers’ needs to achieve satisfaction

  • Generate sales leads

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/customer service team sales targets and call handling quotas

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Take the extra mile to engage customers

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Kashmir Road, Sialkot, Pakistan
No Preference
Minimum Education:
Degree Title:
Graduation in related field
Career Level:
Experienced Professional
Minimum Experience:
2 Years (Experience should be purely as IT Customer Support)
Apply Before:
Nov 21, 2020
Posting Date:
Oct 20, 2020
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Information Technology · 11-50 employees - Sialkot

WPBrigade is a fast-growing bootstrap Software development company. We Specialize in WordPress and Frontend development. Our Products have been downloaded by 1,000,000 users.

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