Are you driven to make an impact in Customer Support? There is an outstanding opportunity for you. WPBrigade is looking for a responsible Customer Support Representative for the Product`s Support, including creative proposal writing for projects and Professional mail writing.
This position requires a combination of Excellent Communication and Effective client dealing.
The candidate should have a strong understanding of industry trends and content management systems.
An understanding of the WordPress Web Development process, including , and Professional Organization representative is required.
FEMALES ARE ENCOURAGED TO APPLY
Knowledge and Experience:
Excellent selling, communication and negotiation skills.
Prioritizing, time management and organizational skills.
Should be target oriented, hardworking and punctual.
Fresh candidates with good communication skills are also encouraged to apply.
Strong mail contact handling skills and active reading.
Duties and Responsibilities:
Manage incoming customer service inquiries
Generating sales leads that develop into new customers
Identifying and assessing customers’ needs to achieve satisfaction
Generate sales leads
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
WPBrigade is a fast-growing bootstrap Software development company. We Specialize in WordPress and Frontend development. Our Products have been downloaded by 1,000,000 users.