Please turn on your javascript IT Support Team Coordinator Job, Karachi, Xper2go - ROZEE.PK

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Job Description

The Service Delivery Executive is expected to be a well-rounded individual with strong skills in both the relationship side of account management as well as the technical side. They will develop and strengthen the relationships held to create long partnerships through pro-active and personable interactions.

one who understands the importance of delivering a high level of customer service, has excellent communication. Being a great team player is essential in this position as building relationships with customers as well as other business functions is an essential to delivering the highest level of support.

Responsibilities inculde 

Call Handling & RoutingCoordination with Field & Remote Engineers.Managing & Scheduling Filed Engineers.Client & Internal Resource CommunicationsEmail and verbal CommunicationsTickets Creation & escalation.Queue ManagementWork Order Escalations

The company offers:

· Meal in the House.

· Provident Fund.

· Medical Insurance.

· Yearly bonuses.

· Indoor games facilities.

· Quarterly outdoor recreational activities.



Microsoft Office Suite, Customer Service Management, English Fluency

Job Details

Total Positions:
2 Posts
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Service Delivery
Job Location:
SMCH Shahrah-e-Faisal, Karachi, Pakistan
No Preference
22 - 35 Years
Minimum Education:
Degree Title:
Career Level:
Experienced Professional
1 Year - 5 Years
Apply Before:
Feb 09, 2018
Posting Date:
Jan 10, 2018
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Information Technology · 51-100 employees - Karachi

Xper2go is a nationwide IT solutions provider that focuses on the unique IT infrastructure for the hospitality, real estate and other small to medium enterprises. We assists businesses in sustaining competitive environment by providing the highest level of technical expertise, extensive and unbiased ...Read More

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