The Service Delivery Executive is expected to be a well-rounded individual with strong skills in both the relationship side of account management as well as the technical side. They will develop and strengthen the relationships held to create long partnerships through pro-active and personable interactions.
one who understands the importance of delivering a high level of customer service, has excellent communication. Being a great team player is essential in this position as building relationships with customers as well as other business functions is an essential to delivering the highest level of support.
Call Handling & RoutingCoordination with Field & Remote Engineers.Managing & Scheduling Filed Engineers.Client & Internal Resource CommunicationsEmail and verbal CommunicationsTickets Creation & escalation.Queue ManagementWork Order Escalations
The company offers:
· Meal in the House.
· Provident Fund.
· Medical Insurance.
· Yearly bonuses.
· Indoor games facilities.
· Quarterly outdoor recreational activities.