- IT Support Team Coordinator is expected to be a well-rounded individual with strong skills in both the relationship side of account management as well as the technical side. They will develop and strengthen the relationships held to create long partnerships through pro-active and personable interactions.
- One who understands the importance of delivering a high level of customer service, has excellent communication. Being a great team player is essential in this position.
Responsibilities include:
- Call Handling & Routing.
- Coordination with Field & Remote Engineers.
- Managing & Scheduling Filed Engineers.
- Client & Internal Resource Communications.
- Email and verbal Communications.
- Tickets Creation & escalation.
- Queue Management.
- Work Order Escalations
Skills
Job Details
Xper2go is a nationwide IT solutions provider that focuses on the unique IT infrastructure for the hospitality, real estate and other small to medium enterprises. We assists businesses in sustaining competitive environment by providing the highest level of technical expertise, extensive and unbiased product knowledge and strong personalized attention in developing, implementing and maintaining customized solutions. With over 15 years of experience, our proven methodology enables us to deliver what we promise to our clients, including ongoing maintenance, strategic planning, remote monitoring and 24 x 7 infrastructure support. We exist to free up your valuable time so that you can do what you do best. Xper2go helps you manage what really counts in today's competitive market - your bottom line! Our certified staff provides personal and professional on site or remote service to bring you valuable business results.
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