Customer Support & Video Sales Executive

Xtreme Investments Group is seeking a dedicated Customer Support & Video Sales Executive to join our team in Karachi. This role involves actively engaging with customers using a variety of communication channels, including video communication, to provide outstanding service and support. The ideal candidate is fluent in English and demonstrates strong problem-solving skills to address client inquiries efficiently and effectively. This position is an excellent opportunity for individuals with at least one year of experience interested in developing their career in the travel, tourism, and call center industry. As a Customer Support & Video Sales Executive, you will be responsible for managing inbound calls and fostering strong customer relationships through customer relationship management (CRM) tools. You will support sales initiatives via video communication, promoting company products and services, and guiding potential clients through the purchase process. Although this role does not involve managing a team, effective collaboration and communication within the department are essential. This position demands strong interpersonal skills, attention to detail, and an enthusiastic approach to achieving performance targets.
Responsibilities

Handle inbound customer calls promptly while delivering courteous and effective service.
Utilize CRM software to maintain accurate customer records and track interactions.
Engage customers through video communication to present products, explain features, and close sales.
Identify customer needs and provide tailored solutions to enhance customer satisfaction and loyalty.
Resolve customer concerns and troubleshoot issues using problem-solving skills and resourcefulness.
Collaborate with internal teams to escalate and resolve complex customer issues.
Meet or exceed designated sales targets through proactive communication and relationship-building strategies.
Stay informed about company offerings, industry trends, and competitor products to provide relevant information to customers.
Document all customer interactions thoroughly and ensure timely follow-ups.
Participate in ongoing training programs to improve product knowledge and sales techniques.