Posted Dec 01, 2022 228 views
We, XUMIC COMMUNICATION, are a start-up, with a vision of reforming the industry of Pakistan..
Customer Service is one of the key pillars of our business and we are currently hiring a Customer Support Representative, who shares our passion for creating the best possible experience for every customer. The ideal candidate will have solid experience in dealing with a high volume of customer chats, preferably at an e-commerce company.
This position is Remote.
Key Responsibilities:
- Dealing with customer chat queries including but not limited to product information, suggestions, feedback etc.
- Making relevant CRM entries to update the relevant customer profiles.
- Dealing with customer cases in a professional manner and using CRM to track cases with the goal of maximizing customer satisfaction and retention.
- Participate in regular skincare training sessions and eventually provide basic consultation to clients.
What we are looking for:
- Minimum iNTER/Undergraduate degree
- Excellent Written English
- Basic Excel skills
- Strong interpersonal skills with a vibrant personality
- Experience using CRM would be highly beneficial
Plus commission on sales. On average, our CSRs earn commissions of Rs. 2K-10K per month.
Job Details
XUMIC - COMMUNICATION
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