Posted Nov 04, 2025 1036 views
Job Summary:
We are seeking a friendly, multitasker and solution-oriented officer to be the first point of contact for our customers. You will be responsible for handling chats/calls/account opening and provide exceptional services by resolving customer inquiries related to their accounts, transactions, and our products. The ideal candidate is a tech-savvy and a patient listener with a passion for helping others with a strong understanding of customer experience management.
- Respond to customer queries and provide desired services.
- Understand and record customer complaints and provide timely resolution.
- Educate customers on company products, services and digital tools.
- Process service requests and escalate complex issues to the appropriate department when necessary.
- Strive to achieve first-call resolution and meet key performance indicators (KPIs) such as customer satisfaction, average handle time, and quality assurance scores.
- Manage multiple live chat conversations simultaneously while maintaining high-quality service.
- Ability to understand the requirements and assist customer’s opening his account with the firm.
- Review all application forms and supporting documentation (e.g., ID, proof of income) for completeness, accuracy, and authenticity.
- Accurately put client’s data in the system.
- Follow up on pending accounts and ensure all accounts are opened within established service level agreements (SLAs).
- Work shifts may vary from morning, afternoon or evening hours depending on work nature and work load.
- Able to perform all tasks assigned by the management.
- Good English writing and communication skills.
- Adherence to company policies.
Job Details
Youngs Capital Pvt Ltd
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