We are looking for a Quality Assurance Officer who should have relevant experience. He must have QA experience of Call center. He will be responsible for:
1- Develop and execute standard operating procedures
2- Coordinate with departments for process-related material
3- Compilation of departments Scorecards
4- Ensure proper communication of the processes to all relevant stakeholders
5- Keep the record of the process and follow up on review dates 6- Owns responsibility of compliance of the processes across the board
7- Expert in writing work instructions
Your Cloud Solutions is one of leading company in Pakistan with a mission to provide online education services to its clients all over world