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Job Description

  • Ensure effective and consistent communication throughout the team,
  • Encourage feedback and customer insight in order to enhance the customer experience.
  • Responsible for the team monthly targets and ensure target achievement on a regular basis.
  • Provide customized, highest quality customer support
  • Giving support to Call Centre Executives
  • Responsible for needs assessments, performance reviews
  • Monitoring random calls to improve quality, minimize errors and track operative performance
  • Keep records of all conversations in our Call Centre database in a comprehensible way
  • Keep updated with company developments, products, offerings, etc. and ensure that the updates are delivered to the teams

Job Requirements: 

  • Must have Experience of handling Call Center Floor
  • Must have Experience of Call Center Team Lead
  • Having Experience of handling a Team

Job Details

Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Mar 17, 2021
Posting Date:
Feb 16, 2021
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Your Cloud Solutions

Call Center · 101-200 employees - Faisalabad, Gujranwala, Islamabad, Lahore, Rawalpindi

Your Cloud Solutions is one of leading company in Pakistan with a mission to provide online education services to its clients all over world

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