Dispatch Officer

Zainab Transport Pvt Ltd Verified

Gujranwala , Pakistan

Posted Nov 21, 2019 507 views Report Job

PKR. 30,000 - 60,000/Month

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Job Description

Dispatch Officer Duties and Responsibilities

A dispatch officer’s responsibilities will vary depending on what field they work in, but here are a few core duties based on analysis across industries:

Operate Phone Lines

Dispatch officers are an important link between people in need and their help,  To perform their intermediary role effectively, dispatch officers use precise telephone communication skills.

Communication with and coordination of support services is another important responsibility. Dispatch officers send crews out to do their job, providing them with locations and relevant details.

Arrange Transportation

When dispatch officers send out people or materials, they also need a method of transportation.  Whichever kind of dispatch tasks are performed, arrangement of transportation is key.

Create and Maintain Records

Dispatch officers are responsible for writing up reports and inputting important information into the computer system , when logging materials transported, and in other contexts.

Read Incoming Messages

Dispatch officers must read incoming messages on the computer-aided dispatch system. Sometimes these messages will appear on multiple screens.

Dispatch Officer Skills and Qualifications

Dispatch officers have strong communication skills. They are adept at customer service and multitasking.

  • Computer competency – dispatch officers write reports and perform data entry. They must be proficient in basic computer programs, such as Excel and Word, and possess the hand dexterity to type up data
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  • Dispatch systems knowledge – to send out a crew, dispatch officers must have working knowledge of or the ability to learn dispatch system technology
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  • Multitasking – since they sometimes receive calls, record information, and perform other duties simultaneously, dispatch officers need to multitask effectively
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  • Customer service – a key task of the dispatch officer is to respond to client and worker questions and concerns. They must resolve problems and communicate in a friendly and efficient manner
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  • Adaptability – dispatch officers work in fast-paced environments where they must react and learn quickly

Job Details

Functional Area:
Total Positions:
4 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
No Preference
Age:
18 - 30 Years
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Dec 21, 2019
Posting Date:
Nov 21, 2019
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Zainab Transport Pvt Ltd

Travel/Tourism/Transportation · 11-50 employees - Gujranwala

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