Dispatch Officer

Zainab Transport Pvt Ltd Verified

Gujranwala , Pakistan

Posted Feb 17, 2021 188 views

PKR. 30,000 - 60,000/Month

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Job Description

Dispatch Officer Duties and Responsibilities

  • A dispatch officer’s responsibilities will vary depending on what field they work in, but here are a few core duties based on analysis across industries:

Operate Phone Lines

  • Dispatch officers are an important link between people in need and their help,  To perform their intermediary role effectively, dispatch officers use precise telephone communication skills.
  • Communication with and coordination of support services is another important responsibility.
  • Dispatch officers send crews out to do their job, providing them with locations and relevant details.

Arrange Transportation

  • When dispatch officers send out people or materials, they also need a method of transportation. 
  • Whichever kind of dispatch tasks are performed, arrangement of transportation is key.

Create and Maintain Records

  • Dispatch officers are responsible for writing up reports and inputting important information into the computer system , when logging materials transported, and in other contexts.

Read Incoming Messages

  • Dispatch officers must read incoming messages on the computer-aided dispatch system.
  • Sometimes these messages will appear on multiple screens.

Dispatch Officer Skills and Qualifications

Dispatch officers have strong communication skills. They are adept at customer service and multitasking.

  • Computer competency – dispatch officers write reports and perform data entry. They must be proficient in basic computer programs, such as Excel and Word, and possess the hand dexterity to type up data
  • Dispatch systems knowledge – to send out a crew, dispatch officers must have working knowledge of or the ability to learn dispatch system technology
  • Multitasking – since they sometimes receive calls, record information, and perform other duties simultaneously, dispatch officers need to multitask effectively
  • Customer service – a key task of the dispatch officer is to respond to client and worker questions and concerns. They must resolve problems and communicate in a friendly and efficient manner
  • Adaptability – dispatch officers work in fast-paced environments where they must react and learn quickly
  • Must be fulent in English speaking

Job Details

Total Positions:
3 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
No Preference
22 - 30 Years
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Mar 11, 2021
Posting Date:
Feb 17, 2021
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Zainab Transport Pvt Ltd

Travel/Tourism/Transportation · 11-50 employees - Gujranwala

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