Posted Nov 30, 2016 18 views
We are looking for Full time and Part time Customer Service Executive to become part of a busy and growing team. The successful applicant will help to manage the day to day customer service enquiries generated from our website and online marketplace platforms. You will be answering daily communications (emails and phone) regarding technical and non-technical questions about the products.
- Create or edit items detail and email messaging with persuasive content.
- Compare data with source documents, or re-enter data in verification format to detect errors.
- Manage day to day Store operations. (Adding new products listing, updating existing one)
- Web savvy individual with in-depth knowledge of the Internet, search engines, and e-commerce site functionality.
- Responsible for managing firms key online accounts.
- Comfortable with detailed oriented research of product description and price analysis.
- Knowledge of online sales and prior experience in IT will be preferred.
- Ability to multi task and prioritize work according to tight deadlines.
- Verbal and non-verbal communication with customers regarding their purchases in English.
- Candidate must have excellent computer skills, English is mandatory.
- This is a permanent position with abundance of learning opportunities.
- Excellent time management and coordination skills
- Excellent customer care attitude
- Team player and well organized.
- Bold & confident with exceptional customer service and networking skills.
- Able to convince, drive and challenge.
- Excellent verbal and written communication skills.
- Long-term commitment.
- Familiar with Computer Usage.
- Attention to detail
- Polite & Friendly
- Proven customer service experience (written and verbal)
- Fluent English with high levels of grammar, listening and verbal skills to facilitate exceptional customer service correspondence
- An open, honest, enthusiastic and resilient approach
- Good prioritisation skills – putting customers first.
- Highly developed questioning and listening skills
- Exemplary telephone manner, comfortable using various social media platforms and the ability to quickly tune into customers’ needs.
Skills
Job Details
ZAK eServices Pvt. Ltd
We are providing backup support services for a Australia based electronic and computer accessories company.
What is your Competitive Advantage?
Similar Job Titles
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Muzammil Baig
Digital Marketing Manager
IT Services Group
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Ali Aziz
CEO
Shopistan
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Aqib Irshad
Head of HR, Training & OD
FINCA
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Zohaib Ali
Marketing Manager
Digital Online Devices
Mona Sharif
Senior Team Lead
Konext PVT. LTD
