Posted Mar 02, 2021 1 views
Zeta Technologies is looking for a fresh and energetic Support Associate for its International Messaging NOC.
Role Summary:
Carrier onboarding, Traffic Monitoring, Troubleshooting, Testing & Analyzing traffic trends
Duties and Responsibilities:
- Monitoring monthly, daily, hourly, per minute incoming and outgoing traffic
- Troubleshooting all kinds of irregularities on the system, managing tickets from inside and outside stakeholders
- Performing hourly & daily testing’s as required by the business development team
- On-boarding new carriers technically, creating required technical connections under specifies the duration
- Monitoring system health of hardware
- Analyzing traffic trends on a minute, hour, day, and monthly basis and quickly sharing analyses with a business development team
- Swift communication of ongoing tasks with internal and external stakeholders on Skype & outlook.
- To Provide step-by-step suggestions for solving different types of technical issues in troubleshooting various trouble tickets from our customers.
- To provide technical assistance to the immediate supervisor in whatever task he assigned
- Timely coordination with our customers and vendors in order to solve their queries
- Analyze Wire shark traces in order to troubleshoot an issue and find out the cause
- Downloading and managing EDRs as required by internal or external stakeholders
Key Performance Indicators:
- Customer Support
- Troubleshooting
- Provisioning
- Familiar with System
- Analytical Skills
Candidate Specification:
- The candidate should have some understanding of OSI layers, IP protocols, Networking, IP addressing, packet-switched, circuit-switched networks, SMPP & HTTP connections, SS7, SIGTRAN, VPN set up.
Job Details
Zeta Technologies
Zeta Technologies is a young yet energetic company backed by pool of seasoned professionals having over a decade of experience in providing IT and Telecom services which is reliable, professional and sensitive to its customers’ needs. Zeta Technologies has achieved excellence in providing business class and cutting edge IT and Telecom services due to vast experience in successfully handling large scale projects. Zeta has set a vision to become a premier solutions provider company offering world leadership in digital solutions for the networked society - a society transformed by personalized solutions, speaking the identical digital language where everyone is able to communicate anytime, anywhere. In our chosen market, we are focusing on becoming the leaders in client satisfaction, innovation, professionalism and superior quality Voice & Data solutions.
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