Posted Apr 06, 2020
Zeta Technologies is looking for Management Trainee Officer in its customer support department, individual who demonstrates a high competency in communicating complex technical issues to both technical and non-technical audiences via live chat, email and phone.
What are we offering:
- Paid Trainee Period
- Immense learning opportunity
- Work with the finest professionals in the industry
- The hands-on experience about the insights of the NOC Department
- Permanent Job after completion of training period upon performance satisfaction
Skill Set & Eligibility Criteria
- You must have completed your BS (16 Years) program in /BCS/BIT/Systems Engineer
- You are a fresh graduate
- You are a quick learner
- You have functional knowledge of networks.
- Can-do attitude
- You have a huge desire to help others succeed.
- You have good analytical and problem-solving skills.
- Ability to de-escalate tense/tough customer situations in a live environment.
- Excellent reading comprehension, listening, and writing skills.
- Ability to stand in the customer’s shoes and demonstrated edication to the customer experience.
- Can work in rotating shifts
Duties and Responsibilities:
Responsibilities include:
- Customer Support
- Fault Reporting
- Fault Management
- Fault Escalation
- Fault Resolution
- OAMP via e-mail/support desk/phone/skype/ WhatsApp
- System maintenance and Management
- Interconnection
- Provisioning
- Routing
- CDR reconciliation
- CDR downloading
- Edge network Configuration
- ASA Configuration
- Linux Command-Line.
Key Performance Indicators:
- Troubleshooting
- Provisioning
- Analytical Skills
- Monitoring
- Multitasking
- Testing
- Daily Traffic Reports
Zeta Technologies has the right to cross-check all provided academic qualifications & experience certificates at any stage. Fake or false information can lead to disqualification
Job Details
Zeta Technologies
Zeta Technologies is a young yet energetic company backed by pool of seasoned professionals having over a decade of experience in providing IT and Telecom services which is reliable, professional and sensitive to its customers’ needs. Zeta Technologies has achieved excellence in providing business class and cutting edge IT and Telecom services due to vast experience in successfully handling large scale projects. Zeta has set a vision to become a premier solutions provider company offering world leadership in digital solutions for the networked society - a society transformed by personalized solutions, speaking the identical digital language where everyone is able to communicate anytime, anywhere. In our chosen market, we are focusing on becoming the leaders in client satisfaction, innovation, professionalism and superior quality Voice & Data solutions.
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