Posted Mar 17, 2020 15 views
Role Summary:
Customers(SME) calling, Customer analysis, competition analysis, potential product description, Price comparison, demand analysis, relationship building with prospective customers
Duties and Responsibilities:
· Maintaining a data base of customers, address, contact etc.
· Finding potential customers(SME) through internet and valuable sources.
· Asking customer about messaging services and campaigns
· Maintaining a record of customer feedback, daily reporting of customer’s feedback
· Maintaining a record of competition, SMS industry comparison and analysis
· Ask a set of Qs to customers to know about messaging services and campaigns, make a proper record of it
· Maintain a long term relationship with customer
· Cold calling to prospective clients using a data base to conversion and selling
· Answer incoming calls from prospective customers
· Use scripts to provide information about product’s features, prices etc. and present their benefits
· Ask pertinent questions to understand the customer’s requirement
· Record the customer’s personal information accurately in a computer system
· Deal with complaints or doubts to safeguard the company’s reputation
· Go the “extra mile” to meet sales quota and facilitate future sales
· Keep records of calls and sales and record useful information
Key Performance Indicators:
· Customers Data
· Competition Data
· Numeric Outcomes
· Analytical Skills
· Monitoring
· Multitasking
· Relationship Building
Candidate Specification:
The candidate should have a clear understanding of customer’s management, complaint handling, customer analysis and sales calls.
Zeta Technologies has rights to cross check all provided academic qualifications & experience certificates at any stage. Fake or false information can lead towards disqualification
Skills
Job Details
Zeta Technologies
Zeta Technologies is a young yet energetic company backed by pool of seasoned professionals having over a decade of experience in providing IT and Telecom services which is reliable, professional and sensitive to its customers’ needs. Zeta Technologies has achieved excellence in providing business class and cutting edge IT and Telecom services due to vast experience in successfully handling large scale projects. Zeta has set a vision to become a premier solutions provider company offering world leadership in digital solutions for the networked society - a society transformed by personalized solutions, speaking the identical digital language where everyone is able to communicate anytime, anywhere. In our chosen market, we are focusing on becoming the leaders in client satisfaction, innovation, professionalism and superior quality Voice & Data solutions.
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