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Job Description

ZINAM Technologies (Private) Limited is a young technology company based in Karachi, working as a versatile support center for our parent company based in Canada.

  • Our parent company is a licensed Telecommunications company offering High-Speed Internet & Phone Services at affordable prices without compromising the quality of service. 
  • Our call center agent is responsible for dialing potential customers in a telecom setting.
  • Call center agent will be the frontline contact for all our sales center.
  • This position will be providing sales support for various Telcom services like cell phone plans, Fibre Internet, Cable internet, and VOIP Phones & services.
  • Also, this position may require various duties and responsibilities related to information technology, network performance, billing, monitoring, system analysis, fact-finding, and developing new processes and procedures. 
  • Candidates in this position may also be asked to perform and fulfill other duties where applicable and required. 

RESPONSIBILITIES 

  • Provide sales support/troubleshooting for internet, VoIP, and related inquiries.
  • Utilize best IT practices and support policies when dealing with customers and businesses 
  • Researching / developing/implementing new processes and procedures 
  • Using data to help troubleshoot/solve problems 

Essential Qualifications And Skills ;

  • Fluency in English with excellent communication skills, both written and verbal 
  • Excellent customer service and problem-solving skills 
  • Strong fluency in Microsoft Office suite 
  • Technical knowledge (telecommunications, IP network, modems, etc.) is an asset. 
  • Attention to detail and the ability to track and meet job-related assignments High school diploma required, College/University diploma or degree strongly preferred. 
  • ZINAM thrives on the foundation that workplace diversity brings forth innovation and opportunities.
  • We are an equal opportunity employer for all individuals regardless of age, gender, race, ethnicity, disability, sexual orientation, or any other grounds.

Job Details

Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
SMCH Shahrah-e-Faisal, Karachi, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
May 19, 2021
Posting Date:
Apr 19, 2021
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Zinam Technologies (Private) Limited

Information Technology · 51-100 employees - Karachi

At Zinam Technologies (Private) Limited, We design, build, upgrade and maintain various technology solutions for clients in North America. Since 2006, we provide high-quality and cost-effective custom software development and support services for enterprises, from start-ups to Fortune 500 companies. ...Read More

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