IT Support Virtual Assistant

Zoe Solutions LLC

Multiple Cities, Pakistan

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Posted 13 hours ago 63 views Report Job

PKR. 175,000 - 175,000/Month

Zoe Solutions LLC seeks a highly skilled IT Support Engineer to provide expert remote technical support for U.S.-based operations. This role involves delivering comprehensive IT assistance across software, hardware, networking, and security domains to ensure uninterrupted business functionality. The ideal candidate possesses at least five years of relevant IT support experience, demonstrating proficiency in troubleshooting, system administration, and cybersecurity within Windows and Linux environments. Effective communication in English and the ability to work independently during U.S. Eastern Time hours are essential to this role. The IT Support Engineer serves as a critical resource for resolving technical issues, managing user accounts, and supporting IT infrastructure remotely. This position requires strong technical skills, dependability, and responsiveness, as well as familiarity with various operating systems, network configurations, and security protocols. Although this role does not involve team management, collaboration with other departments and maintaining accurate IT documentation are vital responsibilities. Candidates must have a reliable workstation, high-speed internet, and preferably backup resources to ensure consistent support delivery.
Responsibilities

Provide daily remote IT and help desk support to ensure smooth operation of all user systems and devices.
Troubleshoot technical issues involving Windows and Linux systems, including software, hardware, printers, and network connectivity.
Support and administer Google Workspace services, managing email accounts, permissions, and user access.
Perform software installation, system updates, password resets, and general system administration duties.
Diagnose and resolve networking issues involving Wi-Fi, VPNs, DNS configuration, and remote-access technologies.
Assist with cybersecurity measures such as multi-factor authentication, antivirus deployment, data backups, and endpoint security management.
Maintain accurate and comprehensive IT documentation, including incident reports, troubleshooting procedures, and onboarding/offboarding checklists.
Ensure compliance with IT security best practices to protect sensitive information and system integrity.
Configure and manage remote desktop tools such as Remote Desktop Protocol (RDP) and TeamViewer to provide efficient user support.
Set up and maintain network hardware and configuration management to optimize overall network performance and security.
Continuously monitor Security Information and Event Management (SIEM) systems to detect and respond to security threats.
Communicate effectively in English with users to understand and resolve technical challenges promptly.
Work independently during U.S. Eastern business hours, maintaining high reliability and responsiveness to support requests.
Ensure a dependable remote work setup, including a high-speed internet connection and a well-equipped PC or workstation, with backup options to minimize downtime.