Posted Jun 28, 2022 164 views
Key Responsibilities & Duties:
- Providing efficient and proactive Customer Care by answering phone calls.
- Responding Customer Care / Online emails, on an average 30-40 emails a day.
- Updating CRM & TMS for different changes requested by customers.
- Follow up with assigned cases (Modification & Refund) with the supplier / customer (s) on daily basis and try to convert into profit.
- Keeping a track of emails, calls follow-ups to maintain smooth operations and avoid dissatisfaction.
- Verifying and log any changes in bookings and refunds on Ticket Management System.
Requirements, Skills & Qualification:
- 2+ years relevant experience in Customer Support Department
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Minimum Qualification O’ levels , A’levels , Intermediate or Graduation.
- Experience in International Travel and Tourism Industry in an added advantage.
Skills
Job Details
Zonalgo Pvt Ltd
Zonalgo Pvt. Limited is a decade known UK based travel solutions provider and a digital agency, having presence in United Kingdom and Pakistan. It has been involved in several projects with many international and local clients. From BPO to IT Solutions, Customer Support, Marketing, Design & Branding of the company; everything is being offered by Zonalgo Pvt. Ltd.
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