Posted Oct 15, 2020 2 views
Job Summary
A high-energy, fast-paced, work environment that offers IT infrastructure virtualization services require a Project Coordinator, who is self-motivated, and a fast learner.
While working with the project management team, tools and applications, the individual would be required to coordinate customer-facing projects, and continuously communicate their progress to PMO as well as to all other stakeholders.
The individual will also be a member of the Customer Success Team, in which capacity she/he will be required to ensure that customers are thriving through the effective use of the technology and services that are being offered by the organization.
Responsibilities & Duties
- Initiating customer on-boarding, and environment upgradation projects
- Coordinating and liasing with the potential clients.
- Establishing project milestones, and task delivery timelines
- Developing detailed project plans, and presenting them through tools such as MS Project, MS Excel
- Communicating the project plan to all concerned teams, and stakeholders, along with the agreed-upon delivery timelines.
- Monitoring each project through its life-cycle, and ensuring the timely achievement of all assigned tasks.
- Anticipating events that may impact the critical path of projects, and proactively communicating delays in delivery to stakeholders, along with updated timelines
- Moving customer environments to billing at the completion of onboarding, and upgradation projects
- Preparing pricing analyses, and cost comparisons, for solutions being proposed/provided to customers
- Running customer environment inventory reports, and performing data analysis for internal, or customer requirements
- Tracking of Product Pricing and SKUs
- Escalating customer issues and concerns to relevant teams, or senior management
- Providing input on improving existing processes
Job Specifications
Only Female
- Bachelor’s degree or minimun intermediate
- Excellent English communication skills both written and spoken. Handling email and chats eperience would be a plus point.
- Proficient in MS Office, especially in MS Excel. MS outlook will be a plus.
- Knowledge of Project Management concepts and tools
Job Details
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