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خلاصہ
A well-experienced & Certified Trainer| Learning & Development practitioner | Innovative Educator & instructional designer, currently working with a UNICEF-led project on Polio Eradication at Emergency Operations Center Sindh (EOC).
Over 13 years of experience Mr. Fazal is an accomplished & certified Soft Skill Trainer and also a Leadership Coach who is widely acknowledged for his creative methodologies, and for injecting positive energy throughout his training. He envisions training & development as a platform for every person to discover the limits of their potential and exceed them.
Mr. Fazal Hanan possesses interpersonal, communication, and analytical skills with a proven track record of imparting pieces of training in his core expertise areas such as Customer Relationship Management, Corporate etiquette for Staff Development, Interpersonal Communication, Team Building, Behavior Change, design and development of need-based training modules, training delivery and Employees Engagement to name a few.
پراجیکٹس
تجربہ
Master Trainer
His core competency includes programs on corporate ethics such as “accountability, care and respect, honesty, healthy competition, loyalty, transparency, and respect for the rule of law”, Professional skill development, Behavioral Change Management, transformation leadership, performance management & Train-the-Trainer workshops.
Managing overall training programs for teams and individuals, planning, organizing, conducting & evaluating all types of training, employee engagement & performance-related activities for developing skills, behavior, capability, capacity & personality building for quality retention & maximum outputs towards strategic goals.
Ø Managing overall training budget and its optimization, moreover, tracking real-time budget & cost.
Ø Objective setting as per organizational goals, helping in KPIs in a smarter way & Impact analyst.
Ø Using known and creative learning strategies and staying up-to-date on new training methods and techniques.
Ø Developed fun, interactive training activities to improve new material for learning and retention.
Ø Identify training needs by (TNA Exercise), evaluating strengths and weaknesses via TNA’s.
Ø Help employees maintain and improve their job skills and prepare for jobs requiring greater skill.
Ø Engaging Employees with multiple interactive sessions & employee games, tournaments, and competitions.
International Business Executive
To develop strong business structure more efficient, meanwhile to achieve sales targets set by the management & provide best customer services as well to create strong and trustful relationships with dealers.
Strong coordination and communication with management sales staff and reporting authority of Japan & Pakistan.
Senior Customer Relationship & Service Executive
Reporting to the Floor Managers on floor according to the task and assignment, to maintain the service level and to facilitate the customer according to their queries, issues & complains also gave them proper resolution, respond, follow-up & feedback, to resolve their issues and complaints within a timeline with strong follow-up, in addition to support and facilitate customers on their issue and concerns, also granted them online resolution, as well as to up sell the postpaid and prepaid connection and other VAS.
Strong managerial and leadership qualities and ability to motivate staff to maintain high energy levels within the business center, to monitored the service accuracy and service courtesy of CS staff.
Team player, ability to work under minimum supervision and stress environment, ability to complete project tasks in timely manner, Identifying, highlighting and solutions of problems.
Conduct product related quizzes on prescribed intervals and Make Breaks management.
Shift reports extractions w.r.t service level, ability to work on capacity planning.
