Posted Sep 22, 2012 18 views
We are looking for Customer Support Representatives (preferably females) for our support department of Telecom Division. The ideal candidate will have the following qualities:
The job responsibilities include:
- Receiving support calls for both sales support as well as technical support
- Coordinating with customers via phone, web-chat and email
- Coordinate and follow-up with different departments/stake holders for the resolution of support requests.
- Perform online research as may be requested by the sales department
- Data generation and other tasks as may be assigned from time to time.
The ideal candidate should:
- Hold a Bachelors degree in any discipline. Masters degree would be addedadvantage
- Have 2 -3 years of customer care experience
- Candidate should be in between age group of 24 to 28.
- Be a team player, energetic, and must have command on multi-tasking.
- Candidate must have pleasant and presentable personality and eventempered.
Essential Skills:
- Excellent communication skills
- Excellent interpersonal skills
- Proficient in operating MS Office suite specially MS Word and Excel
Job Details
Niagara Convergyz Inc.
Niagara Convergyz is a Business Process Outsourcing (BPO) Company located in Calgary, Alberta. Our founding principles are order, discipline, and control. We have grown fast over the years, however, in the process of growing we have kept our business processes intact to ensure that we continuously provide excellent service to our partners. As a premier provider of BPO services, our organization is managed by a group of dynamic people who exceed the status quo, improving the business to be more effective and more efficient for the benefit of our clients. Our partnership Philosophy is - WE are YOU and YOU are US - which explains why we can easily adapt to the mission and vision of our partners and work with them in pursuing industry leadership. We center on service excellence, innovation, growth, leadership and success. We are consistent in all these areas because of our professionalism, commitment and value proposition. We practice Transparency, Honesty and Integrity in all of our dealings at all times. No hidden charges, no hidden provisions, no surprises. To date, we cover Australia, North America, UK, Middle East and Asia Pacific. We capitalize on our strengths in delivering excellent services.
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