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Job Description

We are looking for Customer Support Representatives (preferably females) for our support department of Telecom Division. The ideal candidate will have the following qualities:

The job responsibilities include:

  • Receiving support calls for both sales support as well as technical support
  • Coordinating with customers via phone, web-chat and email
  • Coordinate and follow-up with different departments/stake holders for the resolution of support requests.
  • Perform online research as may be requested by the sales department
  • Data generation and other tasks as may be assigned from time to time.

The ideal candidate should:

  • Hold a Bachelors degree in any discipline. Masters degree would be addedadvantage
  • Have 2 -3 years of customer care experience
  • Candidate should be in between age group of 24 to 28.
  • Be a team player, energetic, and must have command on multi-tasking.
  • Candidate must have pleasant and presentable personality and eventempered.

Essential Skills:

  • Excellent communication skills
  • Excellent interpersonal skills
  • Proficient in operating MS Office suite specially MS Word and Excel

Job Details

Industry:
BPO
Functional Area:
Total Positions:
5 Posts
Job Shift:
Contract
Job Location:
Gender:
Female
Minimum Education:
Matriculation
Career Level:
Student (Undergraduate/Graduate)
Minimum Experience:
Doesn't Matter
Apply Before:
Oct 20, 2012
Posting Date:
Sep 22, 2012
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Niagara Convergyz Inc.

BPO · 11-50 employees - Lahore

Niagara Convergyz is a Business Process Outsourcing (BPO) Company located in Calgary, Alberta. Our founding principles are order, discipline, and control. We have grown fast over the years, however, in the process of growing we have kept our business processes intact to ensure that we continuously p ...Read More

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