Essential Requirements
· B.S. in Information Technology or relative subjects
· 2-3 years of experience in information technology
· Experience with Office 365 Support
· Experience Level 1 System and Network Support
Key Responsibilities:
· Administer cloud-based Office 365 platform, including SharePoint, OneDrive, MS Office, Outlook and Exchange
· SharePoint configuration, administration, support and maintenance
· Covers installation and activation issues for Microsoft 365 Apps for enterprise.
· Diagnose computer errors and provide technical support.
· Troubleshoot software, hardware and network issues.
· Train end-users how to setup and use new technologies.
· Supporting Cloudelligent in-house IT operations at Islamabad office
· Working with Cloudelligent HR team for on-boarding/off-boarding employees
· Vendor Management for procurement and support (Cloudelligent/Clients)
· Assisting Cloud team with migration and supporting infrastructure on AWS
· Backup and restore an organization's data files and systems.
· Install, configure and upgrade PC software and operating systems.
· Clean and repair computer hardware, such as keyboards and printers.
· Provide Technical support to customers in U.S. and Europe.
· Provide technical support over the phone or Web.
· Use specialized help desk support software to take control of end-users' computers to troubleshoot, diagnose and resolve complex is
· Manage the ticketing system/helpdesk to ensure user needs are met by the IT Team.
· Setup employee equipment, including, hardware, software and cables.
· Manage inventory and track IT assets used by the organization.
· Maintain and deploy images of laptops for quick deployment.
· Demonstrate an understanding of employees’ current and future needs.
· Manage the sensitive information and technical piece of new hires and terminations within the organization.
· Develop and enhance cooperative interdepartmental relationships and communications.
· Administrate ADSGAL which includes account creation, termination, changes and report building.
· Develop a wide understanding of employee used software for PC.
· Provide network administration through knowledge of Microsoft AD and O365.
· Perform network trouble shooting of Cisco equipment before escalation.
· Review reports to audit computer and application violations.
· Make hardware repairs as necessary and/or manage repair work outsourced to vendors.
· Serve as an organization IT champion on best practices related to processes, technology, and information systems.
· Author, edit, and manage IT documentation to improve our Clients IT Policy, Procedures and Protocols.
· Manage urgent IT situations, which may involve technical hardware or software problems.
· Lead and participate in IT projects.
· Prepare and present weekly updates.
· Collaboratively manage the helpdesk for optimal performance and support by resolving incidents in a timely manner.
· Develop and update plans for new product/ service releases within the team.
Managed Cloud Service Provider