Overview

We are looking for an incredible resource who can do wonders in the world of CS with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Associate within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.

Key Responsibilities

  • Prompt calls,chat & email response to customers,
  • Provide real-time support
  • Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
  • Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.

What We Seek in You:

  • Collaborative mindset
  • Customer service focus
  • Hands-on-problem solving ability
  • The ability to communicate technical information in a simple manner.
  • Time Management

Shift Time

06.00PM to 03:00AM (10-positions)

Job Requirements:

  • Intermediate/Bachelors or above
  • Good Written and Verbal English Communication OR
  • Good Written and Verbal Spanish Communication OR
  • Good Written and Verbal Italian Communication

نوکری کی تفصیلات

صنعت:
کل عہدے:
10 آسامیاں
نوکری کی شفٹ:
تیسرا پہر (رات)
نوکری کی قسم:
نوکری کا مقام:
Johar Town, لاہور, پاکستان
جنس:
مرد
عمر:
20 - 45 سال
کم از کم تعلیم:
بیچلرز
کیریئر کی سطح:
تجربہ کار پیشہ ور
کم از کم تجربہ:
1 سال
اس سے پہلے درخواست دیجیۓ:
مئی ۲۱, ۲۰۲۲
تاریخِ اِشاعت:
مئی ۱۱, ۲۰۲۲

Digital Billing Services Pvt Ltd

خدمات · 51-100 ملازمین - لاہور

A BPO, providing transparent, reliable, and dynamic services to our clients and their customers. We aim to effectively outsource our services to the businesses who are in a dire need of investing their time and money with a reliable organization.

آپ کو کس حوالے سے برتری حاصل ہے؟

اپنے بارے میں ہماری پیشہ ورانہ رائے اور تقابلی جائزہ حاصل کیجیۓ
اپنی سی وی کو موءثر بنانے کیلئے ہماری ماہرانہ مشاورتی ٹیم سے رابطہ کریں
روزی پریمیئم کو آزمائیں

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