Install, upgrade, support and troubleshoot all hardware (including Laptops, Desktop PC’s, printers, scanners, projectors etc) and software problems including Windows Operating Systems, Office 2007/2010, Adobe Suite, Antivirus etc
Install, upgrade, support and troubleshoot all Network related problems including cabling, IO Port punching, Layer-2/3 switches, Wi-Fi devices etc
Maintain Inventory of all IT Equipments and Licenses installed
Basic administration of Active Directory, File Server, TMG Forefront, McAfee Epolicy Orchestrator and WSUS, Ticket System
Perform routine maintenance on Workstations, printers, scanner, network switches etc
Customize desktop hardware & software to meet user specifications and site standards
Coordinate with vendors for Equipment purchase and warranty claims
Assist System Administrator in routine Server maintenance
Take Backups of Servers, Workstations etc when needed
Take ownership and responsibility of queries, issues and problems assigned
Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures
Qualification & Selection Criteria
B.E or BCS in Computer Engineer from reputable university
MCSE & CCNA certification preferred.
1-2 years directly related work experience in a technical support position.
Knowledge of multiple desktop programs, configuration and debugging techniques.
Strong work ethics, detail oriented as well as excellent oral and written communication skills.
Sound problem resolution, judgment and decision-making.
Experience with TCP/IP and general networking issues.
Experience providing superior customer service and support.
Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.
Strong interpersonal and organization skills, successful in working both independently and in a team environment.