یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Team Lead - Recovery

NCRI Pakistan Pvt Ltd

درخواست بھیجیں

PKR. 80,000 - 80,000/Month

Coordinate all company quality assurance initiatives, policies, procedures and programs
Lead, develop and support Quality Assurance Analysts and liaison with operational leadership among the different sites
Develop quality assurance departmental policies, procedures, reporting, strategies, training requirements, and competency evaluations
Serve as the Quality Assurance Subject Matter Expert with regards to all legislative requirements, collection laws and corporate standards
Professionally communicate and uphold NCRI’s integrity and reputation with clients, customers, internal and external business partners
Support on going auditing, calibrations and coaching initiatives
Develop gap and root cause analysis documentation and action plans that support continuous improvement strategic plans
Manage and consistently update master spreadsheets with regards to complaints and escalations, client auditing requirements, scorecards, etc.
Thoroughly prepare client auditing requirements and other reporting for NCRI’s leadership team
Competently handle and effectively resolve all client or consumer inquiries, complaints and escalations
Conduct coaching and meetings on going as required and support on site visits, RFPs and other duties as assigned