Customer Care Manager
Oriflame Cosmetics Pakistan
لاہور ، پاکستان
مئی ۳۰, ۲۰۱۸ شائع ہوئی 81 نے دیکھا
اس نوکری کیلیۓ درخواست دیجیۓ
بند کریںنوکری کی تفصیل
· Establish a detailed SOP for Customer Service operations for all standard processes
· Develop a comprehensive Training Program for all CS to provide standard & uniform services across branches
· Conducting Service Excellence workshops for CS & WH across branches
· Training & Induction of new staff
· Productivity Analysis and Mapping against KPI, helping to understand Manpower rationing and Staffing in branches to support operations
· Project head Automatic Call Distribution Pakistan - Setting up of Call Centre solution across Pakistan & Tracking
· Driving the third party distribution strategy to make distribution model more efficient
· Quality Audit - Branch Audits for operations against Dashboad & Business Processes
· Create a information system to have better coordination between CS and Wh in all branches
· Ensure compliance with Business Process Management in all branches
Tasks:
Monthly reporting to Sales Manager/Country Manager on Service Levels on below
o Business Process in Pakistan
o Dashboard reporting
o Monthly reporting on CSI Pakistan to Senior Management
o MIS to Sales & Service Centre Manager on Dashboard & CSI to evaluate branch performance
o Communication & follow-up with Top leaders on service issues
o Processing Sponsor Changes & Terminations
o Official communication of monthly information to database & branches
نوکری کی تفصیلات
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Oriflame Cosmetics Pakistan
About Oriflame Oriflame in briefrnOriflame in briefrnFounded in 1967 by two brothers and their friend, Oriflame is now an international beauty company selling direct in more than 60 countries worldwide. Its wide portfolio of Swedish, natural, innovative beauty products are marketed through a sale ...
