Please turn on your javascript Technical Support Engineer - Veritas Job, Islamabad, Ovex Technologies Pvt. Ltd. - ROZEE.PK

اس نوکری کیلیۓ درخواست دیجئے

بند کریں
يا

نوکری کی تفصیل

Overview:

Technical Support Engineer (Veritas) assists IT administrators of client companies in identifying and solving problems related to Symantec/Veritas software and other items via telephone and remote desktop support.

Essential Duties:

  • Interact with Customers to provide problem resolution via the telephone and remote desktop support for hardware, software, and other items.
  • Provide accurate and complete descriptions of problems, inquiries and requests in a problem management ticket.
  • Escalate problems and requests according to established procedures.
  • Research end-user problems to determine root cause.
  • Maintain accountability and ownership of issue/request tickets.
  • Provide proactive end-user management notification of problems.
  • Provide closed looped contact with end-users to verify final solution and determine satisfaction level.
  • Participate in training required to develop and maintain skills necessary to support end-users.
  • Perform basic administrative tasks, such as password resets, permission management, account creations, remote software installations, etc.

Non-Essential Duties:

  • Maintain a high standard of business and ethical conduct with end-user, vendors and employees.
  • Follow workplace and environmental, health anVerd safety procedures and guidelines.
  • Devoting your full business time, attention and energy to the company
  • Perform related duties assigned by management.

Job Timings: 9pm - 6am (Night Shift)

مہارتیں

Net Backup Symantec/ Veritas Support

نوکری کی تفصیلات

صنعت:
کل عہدے:
1 اشاعت
نوکری کی شفٹ:
تیسرا پہر (رات)
نوکری کی قسم:
مستقل
محکمہ:
Global Service Desk
نوکری کا مقام:
جنس:
کوئی ترجیح نہیں
کم از کم تعلیم:
بیچلرز
ڈگری کا عنوان:
BCS/MCS
کیریئر کی سطح:
تجربہ کار پیشہ ور
تجربہ:
3 Years - 5 Years (Experience in providing technical support to end-users, Skilled with storage and archiving, hands on experience with windows servers and active directory.)
اس سے پہلے درخواست دیجئے:
دسمبر ۰۷, ۲۰۱٦
تاریخِ اِشاعت:
نومبر ۰۷, ۲۰۱٦
کم معلومات دیکھئے نوکری کی مکمل تفصیلات پڑھیں

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روزی پریمیئم کو آزمائیں

Ovex Technologies Pvt. Ltd.

بی پی او · 301-600 ملازمین - اسلام آباد

Ovex Technologies is Pakistan's largest offshore BPO solutions provider and a leading exporter of IT solutions. With an exponential growth rate and a current resource pool of over 670 highly qualified and trained personnel, we offer global operational capabilities with 24/7 support for all our clien ...مزید پڑھیں