یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Technical Support Engineer - Veritas

Technical Support Engineer (Veritas) assists IT administrators of client companies in identifying and solving problems related to Symantec/Veritas software and other items via telephone and remote desktop support.

Essential Duties:

Interact with Customers to provide problem resolution via the telephone and remote desktop support for hardware, software, and other items.
Provide accurate and complete descriptions of problems, inquiries and requests in a problem management ticket.
Escalate problems and requests according to established procedures.
Research end-user problems to determine root cause.
Maintain accountability and ownership of issue/request tickets.
Provide proactive end-user management notification of problems.
Provide closed looped contact with end-users to verify final solution and determine satisfaction level.
Participate in training required to develop and maintain skills necessary to support end-users.
Perform basic administrative tasks, such as password resets, permission management, account creations, remote software installations, etc.

Non-Essential Duties:

Maintain a high standard of business and ethical conduct with end-user, vendors and employees.
Follow workplace and environmental, health anVerd safety procedures and guidelines.
Devoting your full business time, attention and energy to the company
Perform related duties assigned by management.

Job Timings: 9pm - 6am (Night Shift)

مہارتیں

Net Backup Symantec/ Veritas Support

نوکری کی تفصیلات

صنعت:

بی پی او

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

تیسرا پہر (رات)

نوکری کی قسم:

مستقل

محکمہ:

Global Service Desk

نوکری کا مقام:

اسلام آباد, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

ڈگری کا عنوان:

BCS/MCS

کیریئر کی سطح:

تجربہ کار پیشہ ور

تجربہ:

3 سال - 5 سال (Experience in providing technical support to end-users, Skilled with storage and archiving, hands on experience with windows servers and active directory.)

اس سے پہلے درخواست دیجیۓ:

دسمبر ۰۸, ۲۰۱٦

تاریخِ اِشاعت:

نومبر ۰۷, ۲۰۱٦

Ovex Technologies Pvt Ltd

بی پی او · 301-600 ملازمین - اسلام آباد

پیروی کریں

Ovex is a full service BPO Company engaged in providing value-added IT Enabled Services to renowned clients in the areas of Customer Interaction, Transaction Processing, Data Analysis, Software Development and Research Services. Ovex is a 700 employee company with 6 facilities in Pakistan, and is a multi-national company with $350 million in annual revenue.