Resorsify is looking for National Service Manager To manage nationwide Customer Services Centers and their Operations.

REQUIREMENTS:

  • To oversee nationwide service and warranty related issues.
  • To impart trainings to service team and others.To verify and process warranty claims nationwide as per M&P and Huawei standard procedures.
  • To assist customer service team in understanding and operating features.
  • To forecast and place parts orders on regular basis.To assist Management in developing and improving system and process.
  • To maintain complaint and repairs record
  • .To make regular presentation to the management.
  • Do regular market intelligence, SWOT analysis and suggestions for improvements.
  • To ensure top ranking in all mystery shopping /survey by the company and industry.
  • To keep all equipment fully functional and calibrated.Ensure availability of spare parts and management of inventory on regular basis

Reporting to: General Manager Huawei

Repartees: Service Centre. Manager

Department/ Division: Telecom- Huawei

Grade: M-4

INTERACTION:Internal: Sales team, Finance, Accounts, Logistics, Admin, Imports and Service Centre staff; HR and Internal Audit

External: Customers, Dealers, Principals, Retailers, Wholesalers, Stockists, etc

KEY COMPETENCIES:

Skills:

  • Relationship Building
  • Team Management
  • Time Management
  • Planning & Organizing
  • Communication
  • Problem Solving

Attitude:

  • Customer Oriented
  • Self-Motivated
  • Committed
  • Positive

Knowledge:

  • Industry Knowledge
  • Market Knowledge
  • Mobile Devices
  • Trouble Shooting Level 1,2 & 3 repairing
  • Gear devices

نوکری کی تفصیلات

کل عہدے:
1 اشاعت
نوکری کی شفٹ:
پہلا پہر
نوکری کی قسم:
نوکری کا مقام:
جنس:
مرد
عمر:
30 - 60 سال
کم از کم تعلیم:
بیچلرز
کیریئر کی سطح:
سربراہ شعبہ
تجربہ:
8 سال - 10 سال
اس سے پہلے درخواست دیجیۓ:
فروری ۰٦, ۲۰۲۳
تاریخِ اِشاعت:
جنوری ۰۵, ۲۰۲۳

Work Environment

Supervisor’s gender:
Male
Percentage of female coworkers:
50-59%

Resorsify

بھرتی / روزگار کے ادارے · 11-50 ملازمین - کراچی

Resorsify is an esteemed name in HR Consultancy and Business Process Outsourcing in and out of Pakistan. We help organizations with a handsome array of human resource solutions and take that daunting burden off them.

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