جولائی ۱۱, ۲۰۱۸ شائع ہوئی 3 نے دیکھا
TimeSolv Corporation is a growing software company in the US providing online billing solutions
DUTIES and RESPONSIBILITIES:
Become Subject Matter Expert of TimeSolv products.
Answer and address all incoming online chat support requests and emails from customers.
Ability to successfully resolve multiple incoming online chat support requests and emails simultaneously.
Take ownership of each support request and effectively bring it to resolution or escalation.
Assist in creating and updating solutions for our Knowledgebase for training and information purposes.
Perform remote analysis and diagnosis of customer issues and recommend and implement corrective solutions.
Work closely with the Product Management, Quality Assurance, Development, to learn all aspects of existing and upcoming product updates.
Maintain a favorable image of TimeSolv when interfacing with customers.
Accurately track and log support requests using provided tracking tools.
Effectively collect and submit relevant data to appropriate groups for analysis. Based on findings follow up with customers regarding ticket statuses promptly.
Document and report all escalated issues to appropriate groups.
Communicate escalated and trending issues to Product Manager.
Test and replicate reported issues and then report/document findings.
Preferred: the ability to provide backup phone/voicemail support when necessary.
GOALS and OBJECTIVES:
Maintain the highest level of quality by resolving issues promptly.
Work closely with other team members to make sure we provide extremely high levels of service to our customers.
KEY TECHNICAL SKILLS and EDUCATION:
Prefer Bachelor’s degree in Computer Science or four-year related degree
Excellent written and verbal communication skills
Fast typing skills over 40 wpm
2+ years of technical support experience in the software industry is desired, including but not limited to: browsers, SaaS, troubleshooting, and diagnosis experience.
Work Hours and conditions:
Required to work the US business hours, Mon-Fri, 8 am to 5 pm US Central Time
Full-time, Long-term
Work from home, need a quiet room
Fast and reliable internet, with UPS back up power
Will be paid for the hours worked with a minimum of 40 hours per week, overtime available if pre-approved
Newer computer with an additional second monitor
Accurately record time using Worksnaps and submit timesheets and paid time off requests
نوکری کی تفصیلات
TimeSolv Corporation
TimeSolv was developed by Elite Online Solutions in 1999 and became an independent company in December 2006. It is now solely focused on providing TimeSolv's superior online solutions coupled with outstanding customer service. TimeSolv is a privately held corporation and is profitable and debt free.
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