Job Description: Applications Support Manager
The Role:
We are seeking Applications Support Manager with experience in managing and responsible managing 1st line IoT 24X7 support services and providing technical management to a team of engineers in support of services provided to the customer and ensuring that the team effectively performs and completely fulfills the operational duties required to support, maintain and improve the many services supported in the team’s portfolio. The candidate must be skilled in one or more technologies, capable of managing hosted infrastructure projects, and possess conceptual knowledge of managed hosting technologies overall.
The role is also responsible for assessing the efficiency of operational processes and remediating, documenting, and implementing as needed in order to provide 100% customer satisfaction. This individual must have strong leadership skills and be able to influence and work effectively with cross functional teams.
Essential Job Functions:
Job Requirements:
Technical/Personnel Qualifications