اس نوکری کیلیۓ درخواست دیجیۓ

بند کریں

نوکری کی تفصیل

To provide 1st & 2nd line (helpdesk) technical support to all users, assisting them with hardware and

software problems via phone, email or onsite.

Main Responsibilities:

  • To provide technical support; answering support queries via phone, email or using remote tools
  • To maintain a high degree of customer service for all support queries and adhere to all service management principle
  • To take ownership of user problems and be proactive when dealing with user issues
  • To log and categorise all calls on the helpdesk system and maintain full documentation
  • Assign and distribute helpdesk tickets to relevant IT members of staff when appropriate
  • Update and maintain hardware asset register, ensuring accuracy of records
  • Process joiners, movers & leavers in accordance with IT procedure
  • Involvement in software and patch deploymentprojects with regards to testing, troubleshooting end-user issues and manual installation when required
  • Maintain and update Active Directory users, computers and group accounts in accordance with IT procedure
  • Setup and administrate PRTG monitoring tools to help with pro-active support of users and devices
  • Monitor and troubleshoot when required the backup and restore of company data
  • To arrange for external technical support where problems cannot be resolved in house

Skills required:

  • Relevant 1st & 2nd line/Helpdesk support experience ideally in a remote support environment
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (XP / Windows 7/ Windows 10)
  • Strong WSUS troubleshooting skills desirable
  • Anti-virus software management desirable
  • Experience using and troubleshooting Microsoft Office (MS Word, Excel and PowerPoint)
  • Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation)
  • Good understanding of PC hardware set-up and configuration
  • Excellent telephone manner
  • Good English language skills (both written and verbal)
  • MCP certification would be beneficial, but is not essential
  • Ability to work as part of a small team and work

نوکری کی تفصیلات

شعبہِ افعال:
کل عہدے:
1 اشاعت
نوکری کی شفٹ:
دوپہر
نوکری کی قسم:
نوکری کا مقام:
جنس:
کوئی ترجیح نہیں
کم از کم تعلیم:
بیچلرز
ڈگری کا عنوان:
BSCS/BS IT
کیریئر کی سطح:
تجربہ کار پیشہ ور
کم از کم تجربہ:
5 سال (Expertise in IT technical support hardware and software)
اس سے پہلے درخواست دیجیۓ:
مئی ۰۳, ۲۰۲۱
تاریخِ اِشاعت:
اپریل ۰۲, ۲۰۲۱
کم معلومات دیکھئے نوکری کی مکمل تفصیلات پڑھیں

آپ کو کس حوالے سے برتری حاصل ہے؟

اپنے بارے میں ہماری پیشہ ورانہ رائے اور تقابلی جائزہ حاصل کیجیۓ
اپنی سی وی کو موءثر بنانے کیلئے ہماری ماہرانہ مشاورتی ٹیم سے رابطہ کریں
روزی پریمیئم کو آزمائیں

Zasimo

کپڑا سازی / ملبوسات · 11-50 ملازمین - لاہور

pZasimo/p

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