发布 Jan 28, 2020 21 查看
- Respond to tickets following documented processes.
- Answer inbound non-critical phone calls.
- Monitor ticket queues and route as appropriate
- Follow e-mail process.
- Utilize knowledge base
- Understand basic IT functions within systems, support and network
- serve as a main point of contact for customer related issues
- Provide high levels of Customer Service while processing inbound calls
- Responsible for supporting client services in the use of various software programs and hardware platforms for level 1 support
- Create tickets with accurate and detailed information
- Resolve tickets with accurate associated time and expenses
- Courteously obtain and convey concise problem information for external and internal service personnel.
- Other duties as assigned by management
- Availability in three shift duty rotation.
- Network Monitoring and problem identification.
- Basic switch/router/server troubleshooting knowledge
- Monitoring and troubleshooting support of IP devices such as VOIP phones, printers, Cameras etc.
- Datacenter environment monitoring.
- Excellent learning capabilities
- May involve 70-80 percent traveling.
Knowledge And Competencies
- Team Player
- Knowledge of methods and procedures concerning public contact; of telephone procedures; and of spelling punctuation, grammar, and arithmetic.
- Skill is required to operate various office equipment including computers, printers, voip phones etc.
- Ability is required to work with customers; to gather data and facts; to keep records; and to communicate effectively, both orally and in writing.
- Must possess good skills regarding IT/ computers, IP Cameras, Networks, Fiber Optics and Electrical Power.
工作详细内容
Interactive Group of Companies
pHarnessing the synergies of over Seven hundred team members whilst maintaining an international presence, Interactive has actively led Pakistan's Telecommunications and Information Technology industries for a quarter of a century. We have proudly served a prestigious portfolio of clientèle, spanning a wide range of verticals in the Public & Private sectors. Interactive offers turnkey solutions for your automation, hosting, storage, connectivity and security needs, covering the complete suite of technology services including consultancy, design, implementation, operations and maintenance, technical support and training. At Interactive, our people are our strength. We pursue a tradition of continuous improvement in a permanent quest to acquire new competencies and in-depth knowledge in our areas of expertise. We have earned our value through progressive effort and extensive industry experience. We share your goals to employ the power of technology to transform your business./p
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