One of our client who have their customer Technical and Operations Headquarters is based in Paris and they are providing global 3G/4G/5G and LTE-M connectivity solutions for Mobile.Virtual Network Operators, Internet of Things (IoT) as well as enterprises distributed workforce. As you will be in contact with our international clients and partners, a very good English level is required for this role.
The NOC Level2 Engineer will be responsible for
- Be available and flexible as regards working hours
- Carry out diagnostics and perform a rigorous follow-up of technical incidents.
- Work with technical platform suppliers, mobile operators, and the internal technical teams to resolve the incidents.
- Communicate service incidents to customers and suppliers.
- Take part in acceptance testing of telecoms services.
- Be responsible for back-office operations, configuring telecoms services and platforms: modifying pricing plans, launching new MVNO offers, and provisioning.
- Your profile you have a higher education diploma or degree in technology, you have already worked successfully with a NOC operator (preferably GSM mobile), as an IT support technician (billing, CRM, provisioning) or as a telecom network supervisor.
You have several of the following technical skills:
- Working knowledge of SQL & Mysql
- Working knowledge of Unix/Linux
- Data management and analysis using Microsoft Excel
- Knowledge of network/service architectures
- Real-time monitoring on the Network Monitoring System (NMS)
- Initial alarms trouble shooting (logs, traces, CDRs), alarm verifications, impact analysis and next actions.
- Handling and assistance in the execution of Change Requests including scheduling, process flow ownership, customer communication and execution.
- Good command of internet and mobile telephone services
- Troubleshooting/investigation methodology
- Execution of minor / routine technical activates.
- Ability to work well under pressure.
- French or German language can be a plus.
- You are organized and have a sense of curiosity. You know how to deal with stress and are a good teacher.
- You have a real sense of customer service and get on well with people.
JOB SPECIFICATIONS:
- Degree in Computer Science, Information Technology, Engineering or equivalent
- Minimum 3 to 5 year NOC and Customer handling experience in IT, ISP or Telecom Operations
- Strong operational experience on Jira Service Desk and/or other ticketing and NMS platforms
- Protocol analysis and troubleshooting hands on skills using protocol analyser such as Wireshark.
- Knowledge of Telecommunications protocols such as SS7/Diameter/SMPP/HTTP will be considered as an asset.
- High Proficiency in English (both written and verbal)
- Scripting: shell, dos will be considered as an asset
- Ability to work in a fast-paced environment.
- Willing to learn new technologies
- Able to adjust plans as necessary and provide alternative strategies to meet changing operational situations.
- Able to work remotely on his/her own initiative.
- Interpersonal skills
- Must be able to work on European office time (8am to 6pm)
- Having an excellent Internet connection as this role for the moment is home based.
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