1) Ticketing Accuracy: Percentage of error-free ticket issuances, ensuring minimal mistakes in passenger details, flight information, and fares.

2) Ticketing Efficiency: Average time taken to process and issue tickets

3) Customer Satisfaction: Measurement of customer feedback and ratings

4) Revenue Generation: Total ticket sales revenue or average revenue per ticket

5) Team Performance: metrics such as tickets processed per hour or per day

6) Compliance Adherence: Percentage of compliance by company & industry

7) Service Level Agreement (SLA) Compliance: ticketing turnaround time, accuracy, and customer service

8) Cost Optimization: reducing ticketing-related expenses, Amount Reduced

9) Process Improvement: Number of identified process improvements

Education

1) High School Diploma, Bachelor's Degree, or Similar Years of industry experience

Experience

1) A minimum of 5 years experience in Travel companies adopting technology. 

2) Experience in working across layers of organizations

3) Experience in working with cross-functional teams. 

4) Experience in work in organization adopted tech and digitalization of process.

Skills 

1) Strong time management and organizational abilities

2) Capacity to understand the holistic view of the organization in scope

3)  Excellent communication and interpersonal skills

4) Leadership and teamwork. 

5) Problem-solving skills.

工作详细内容

全部职位:
2 发布
工作时间:
早班
工作类型:
工作地址:
性别:
没有偏好
最低学历:
学士
职位等级:
资深专业人员
经验:
3年 - 7年
在之前申请:
Mar 21, 2024
发布日期:
Feb 20, 2024

Novango Travels and Tours

· 1-10 员工 - 拉合尔

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