。该工作已被公司管理人员暂停申请，不再接受简历投递

Call Center Supervisor

Wotex Technologies

发布 Nov 23, 2016 7 查看

PKR. 35,000 - 80,000/Month

Position is responsible for the accuracy of the work of the employees under their direction and control, and the quality of service we provide to our clients and customers.

Job Responsibilities:

Assign and directs the workflow of team members, and coordinates with other functional areas inside and outside the department.
Maintains quality and quantity standards and provides feedback to the employees.
Continuously communicates with each team member, promoting and encouraging a positive team atmosphere. Addresses team issues promptly. Maintains a file of documentation for each employee, giving appropriate feedback and counseling when necessary.
Coaches and coordinates the development of the staff.
Monitors processes and procedures for efficiency and implement changes.
Responsible for staffing issues, turnover, hiring of employees.

Qualifications

Ability to successfully interact with others to accomplish goals and solve problems
Prior supervisory experience preferred
College degree or equivalent work experience
Minimum three years Outbound Supervision or Closer experience
Excellent communication, organizational, and planning skills
Ability to manage and coordinate heavy and uneven work loads
Ability to manage multiple assignments and projects
Strong analytical and problem solving skills
Results oriented

工作详细内容

全部职位:

5 发布

工作时间:

晚班

工作类型:

全职/长期工

部门:

工作地址:

拉合尔, 巴基斯坦

性别:

没有偏好

年龄:

23 - 35 年

最低学历:

中级／A级

学位头衔:

Intermediate / A-level

职位等级:

资深专业人员

经验:

4年 - 7年

在之前申请:

Dec 24, 2016

发布日期:

Nov 23, 2016

Wotex Technologies was created with a vision of becoming a leader in business process outsourcing. We are focused on providing customer acquisition, customer services and back office support services to the world’s top companies in Telecommunication, Security, Banking and Retail industries. Through our vastly experienced management and dedicated staff, we ensure reduction in cost, client satisfaction and consolidate ourselves as an Industry Leader. We enable our clients to focus on their core business by outsourcing their acquisition, customer services and back office support services to us. With management of professionals and years of relevant of industry experience, we are able to handle critical challenges that not only allow us to exceed our client’s expectations but also provide them with enhanced quality of service experience. At Wotex, we continue to strive ourselves which have lead us to a growing engagement with industry leaders across the world.