。该工作已被公司管理人员暂停申请，不再接受简历投递
发布 Feb 27, 2023 137 查看
Responsibilities
- Manage Call Center Projects and the team SLA.
- Manage large amounts of outbound calls in a timely manner
- Follow and implement communication “scripts” when handling different topics over call.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
Requirements and skills
- Previous experience in a call Centre management role
- Track record of over-achieving targets
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types.
特殊任务
- Outbound Sales Target
- Report
- Adherence
Xamviva Tech
· 11-50 员工 - 拉瓦尔品
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