。该工作已被公司管理人员暂停申请，不再接受简历投递

Support Engineer

Zeta Technologies

发布 Nov 29, 2020 5 查看

PKR. 25,000 - 30,000/Month

Zeta Technologies is looking for a Support Engineer for our Network Operations Center (Messaging International) at our Islamabad office.

Role Summary:

Carrier onboarding, Traffic Monitoring, Troubleshooting, Testing & Analyzing traffic trends

Duties and Responsibilities:

Monitoring monthly, daily, hourly, per minute incoming and outgoing traffic
Troubleshooting all kinds of irregularities on the system, managing tickets from inside and outside stakeholders
Performing hourly & daily testing’s as required by the business development team
On-boarding new carriers technically, creating required technical connections under specifies the duration
Monitoring system health of hardware
Analyzing traffic trends on a minute, hour, day, and monthly basis and quickly sharing analyses with a business development team
Swift communication of ongoing tasks with internal and external stakeholders on Skype & outlook.
To Provide step by step suggestions for solving different types of technical issues in troubleshooting various trouble tickets from our customers.
To provide technical assistance to the immediate supervisor in whatever task he assigned
Timely coordination with our customers and vendors in order to solve their queries
Analyze Wireshark traces in order to troubleshoot an issue and find out the cause
Downloading and managing EDRs as required by internal or external stakeholders

Key Performance Indicators:

Customer Support
Troubleshooting
Provisioning
Familiar with System
Analytical Skills

Candidate Specification: Candidate should have some understanding of OSI layers, IP protocols, Networking, IP addressing, packet-switched, circuit-switched networks, SMPP & HTTP connections, SS7, SIGTRAN, VPN set up.

NOTE: Zeta Technologies has the right to cross-check all provided academic qualifications & experience certificates at any stage. Fake or false information can lead to disqualification/termination

技能

HTTP SS7 Protocol IP Addressing OSI Layers Analytical Skills Customer Support

工作详细内容

全部职位:

1 发布

工作时间:

早班

工作类型:

全职/长期工

工作地址:

伊斯兰堡, 巴基斯坦

性别:

男性

学历:

学士 (商学士/理学士) 只有

学位头衔:

Electrical/Telecom Engineer, BCS

职位等级:

入门级

经验:

� 经验 - 1年 (Electrical/Telecom Engineer, BCS)

在之前申请:

Dec 30, 2020

发布日期:

Nov 29, 2020

Zeta Technologies

· 11-50 员工 - 伊斯兰堡

关注

Zeta Technologies is a young yet energetic company backed by pool of seasoned professionals having over a decade of experience in providing IT and Telecom services which is reliable, professional and sensitive to its customers’ needs. Zeta Technologies has achieved excellence in providing business class and cutting edge IT and Telecom services due to vast experience in successfully handling large scale projects. Zeta has set a vision to become a premier solutions provider company offering world leadership in digital solutions for the networked society - a society transformed by personalized solutions, speaking the identical digital language where everyone is able to communicate anytime, anywhere. In our chosen market, we are focusing on becoming the leaders in client satisfaction, innovation, professionalism and superior quality Voice & Data solutions.