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Job Description

Main Responsibilities    

·         Lead the commercial readiness of CRM, Business operations management features, Provisioning & Authentication Integrations (Development Requirements, Testing & Delivery)

·         New pricing & packaging implementation in CRM & Core Systems

·         Drive & Monitor FTTx expansion projects; Efficient & Effective commercial rollouts of FTTx ventures (planned/ad-hoc)

·         Support Commercial teams (Sales, Customer Care & Ops, Products) in meeting their Revenue KPIs & Managing Customer Experience

·         Development & Alignment of processes & policies to enhance customer satisfaction & stickiness

·         Prepare guidelines for customer retention team to meet respective targets

·         Training of Sales & Customer Care/Operation teams over Pricing, Packaging, Processes & CRM workflows

·         Last Mile Equipment availability for Sales & Support Channels

·         Periodic Reporting – Customer Care & Operations KPI Dashboards & Adhoc Analysis for planning purposes

·         Business Unit Communications to SMT (Periodic i.e. weekly, monthly)

Knowledge and Experience

·         At least 4-5 years of a combination of Project management, Product operations, Customer Care / Retention / Churn Control

·         Exceptional communication, writing and interpersonal skills

·         Optimistic with supportive attitude

·         Detail oriented and Results driven


·         MS Office

·         MS Visio

·         MPP tools

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
4 Years - 5 Years
Apply Before:
Nov 11, 2017
Posting Date:
Oct 11, 2017
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Abacus Consulting

Information Technology · 1001-1500 employees - Lahore

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, ...Read More