We are seeking a dynamic, problem-solving professional to join our team as an Escalations Specialist. By using your excellent communication skills and keen attention to detail, you will play a pivotal role in resolving intricate customer service issues and fostering an improved customer experience.
Job Responsibilities:
Key duties for this role include:
Ideal Candidate:
The ideal candidate is an individual with a strong background in customer service, preferably in an escalated support role. You possess excellent communication skills, a high level of empathy, and an unwavering commitment to improving the customer experience. Ideally, your problem-solving skills are top-notch, and you are able to keep calm and effective in challenging situations.
Key Qualifications:
For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p