Posted Mar 20, 2024 182 views
"PROFACUS" has facilitated clients in harnessing the power of transformational HR that effectively improves business performance. Since 2006, we have been one of the country's most transformative HR outsourcing services providers powered by flexible delivery models that reduce complexity while improving precision, agility, and personalization for a more satisfying employee experience.
Our complete HR Outsourcing services enable organizations to focus on growth and sustainability:
- Recruitment Process Outsourcing
- Assessment Solutions
- Antecedent Verification
- Payroll Outsourcing
- Manpower Outsourcing
- HRaaS (HR as a Service)
Summary:
We are currently seeking a highly motivated and customer-oriented Desktop Support Officer to join our client's team. This exciting opportunity allows you to contribute to a successful company while providing efficient and timely technical support for their technology users. You will diagnose, troubleshoot, and resolve hardware, software, and network issues while ensuring excellent customer service and satisfaction.
Essential Duties and Responsibilities:
- Respond to and resolve user support requests via phone, email, ERP Tickets.
- Diagnose and troubleshoot hardware and software issues, including desktops, laptops, printers, and network connectivity.
- Install, configure, and maintain operating systems, software applications, and peripherals.
- Perform routine maintenance tasks to ensure optimal system performance.
- Document and escalate unresolved issues to senior IT staff.
- Provide basic user training and guidance on software and technology-related topics.
- Maintain accurate records of all support interactions and troubleshooting steps.
- Stay up-to-date on the latest technology trends and advancements.
- Collaborate effectively with other IT team members and departmental personnel.
Qualifications and Requirements:
- 01-02 years of experience as as an IT Help Desk Technician, Desktop Support Engineer, Technical Support Engineer, or a similar role.
- Technical degree/bachelor's degree in Computer Science, Information Technology, or a relevant field (or equivalent demonstrated experience).
- Strong understanding of hardware, software, and network troubleshooting principles.
- Proven ability to diagnose and resolve technical issues efficiently.
- Excellent communication and interpersonal skills, both written and verbal.
- Ability to clearly explain technical concepts to non-technical users.
- Customer-oriented with a strong focus on providing excellent service.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- Time management and organizational skills.
- Proficiency in Microsoft Office Suite and basic scripting languages preferred.
Salary Package: Up to 70,000/-
No. of positions: 03 On-site (Kasur District, Punjab, Pakistan)
Job Details
Abacus ELS (Private) Limited
For almost 30 years, Abacus has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus has a deep scale, is industry focused and technology driven with a world class delivery capability. We help to transform the businesses of clients who want to be leaders in their industry. Abacus is founded on one simple belief, that change is the only constant in our world and that as enterprises and individuals, we must all respond to change with vision, courage and integrity. We are passionate about being partners to our clients, as advisers, consultants, technology specialists, systems integrators and outsourcers. For the people at Abacus, fulfillment is seeing our clients transform into truly great organizations. Abacus has facilitated clients in harnessing the power of transformational HR that effectively improve business performance. Today, we are one of the country’s most transformative HR Outsourcing Services providers powered by flexible delivery models that reduce complexity while improve precision, agility and personalization for a more satisfying employee experience Our Services include: 1. Recruitment Process Outsourcing 2. Digital and AI Assessment Solution 3. Antecedent Verification 4. Payroll Outsourcing Services 5. Manpower Outsourcing 6. HR as a Service
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