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Team Manager - Call Center

Aims Technologies

Posted Sep 23, 2021 12 views

PKR. 40,000 - 50,000/Month

He/She has the responsibility to supervise, plan and mange functions concerned to call center environment and review the operations of the agents as well.
He/She has to responsibility to work as an information source to answer operator questions, assigning tasks, following up and giving instructions as needed.
It will be also needed to perform the basic duties such as preparing and directing schedules, monitoring attendance of operators, scheduling breaks and shifts as necessary.
Handling outbound activities from external customers.
Handling incoming requests from external customers by e-mail or Fax and management their inquiries or requests.
Providing information on complaints regarding specific services.
Selling products and placing customer orders in the computer system.

Skills

Revenue Analysis Identification Student Affairs Managemment Team Building

Job Details

Industry:

Call Center

Functional Area:

Client Services & Customer Support

Total Positions:

2 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Department:

Sales & Operations

Job Location:

Faisalabad, Pakistan

Gender:

No Preference

Age:

22 - 35 Years

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Minimum Experience:

Less than 1 Year

Apply Before:

Oct 01, 2021

Posting Date:

Sep 23, 2021

Aims Technologies

Call Center · 51-100 employees - Faisalabad

Aims Technologies is the largest B2B third party BPO service provider in Pakistan operating since December 2009. A supportive environment where employee growth is encouraged. In return we expect hardworking individuals with a strong desire for success. We are looking for innovative people who are excited and ready to explore the world of out bound call centre.