Posted Apr 15, 2024 154 views Report Job
We are hiring Team Lead- Call Center
- To effectively build call center culture, the supervisor is responsible for “on-the-floor” activities and must be available to assist agents while they are “on-the-floor.”
- Lead a team to deliver exceptional customer services.
- Lead process improvements / operational fixes to enhance customer experience.
- Measuring resource performance and ensuring optimum productivity level of each team member
- Creating effective coordination with team members to keep them engaged & intact with team deliverables
- On call escalations handling for better customer experience
- Coaches, counsels, and disciplines employees, Motivate and encourage agents through positive communication and feedback.
- Develops, coordinates, and enforces systems, KPI's, procedures, and productivity standards.
- Contributes to team effort by accomplishing related results as needed
- Perform all other duties and tasks as assigned by line manager
Job Details
Trans World Associates (Pvt) Ltd
Transworld: Pakistans backbone for international connectivity Transworld is a joint venture of Orascom Telecom Holding, Saif Group and Omzest Group of Oman and is Pakistans premier Internet and international connectivity provider. We have built our reputation providing reliable backhaul connectivity services to Pakistans leading ISPs and telcom operators. In the few years of its operation, Transworld has quickly become the favored choice of every major Broadband ISP, licensed voice operator and large corporations that require Tier 1 bandwidth to connect to the global community. It is a vital artery for voice and data communication in and out of the country and one of the major Internet routes for Pakistan. Transworld commenced operations in 2006 and is the only operator in Pakistan which owns its 1,300 KM submarine cable system TW1 and has capacities on other regional cables both on eastern and western sides for route diversity and resilience. The company has peering in Middle East, Europe, US and Far East with Tier-1 operators to provide lowest latency connections for Internet and data traffic.By virtue of its state of the art network, own private cable, international peering with Tier1 operators and strong local presence, Transworld gives unmatched SLAs to its local and international customers.
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