Tele Debt Collection Officer

Amicor Solutions is seeking a dedicated Tele Debt Collection Officer to join our team in Karachi. This role requires a professional with a minimum of two years of experience in debt collection, recovery, banking, fintech, or call centers. The ideal candidate should possess excellent verbal and written English communication skills and a strong ability to negotiate payment arrangements and repayment plans with customers. They will be responsible for managing overdue, delinquent, bucket, and write-off accounts with a target-oriented approach to achieve monthly collection and recovery goals. This position does not involve managing a team but demands confident handling of customer interactions and persistent follow-up to ensure the collection process is efficient and compliant with company policies and data confidentiality requirements. The Tele Debt Collection Officer will utilize their skills in skip tracing and customer contact verification to enhance recovery efforts, alongside strong proficiency in Microsoft Excel for maintaining accurate collection reports. Candidates with experience handling UAE or Middle East portfolios, or with additional language skills such as Arabic, will have an added advantage. The officer must demonstrate professionalism in all communications and manage accurate documentation of customer and account information while adhering to regulatory standards and company procedures.
Responsibilities

Contact customers via telephone, email, and other communication channels to collect overdue payments effectively.
Negotiate payment arrangements and repayment plans that work for both the customer and the company.
Maintain detailed records of customer interactions, payment agreements, and contact information to ensure accurate collection reports.
Implement skip tracing techniques to locate customers who are difficult to reach or have provided incorrect contact information.
Meet or exceed monthly collection and recovery targets while maintaining a high level of customer service.
Handle difficult customer interactions with professionalism and confidence to resolve disputes or objections.
Prepare daily productivity and collection activity reports to monitor progress and identify areas for improvement.
Adhere strictly to company policies, collection procedures, and data confidentiality guidelines at all times.
Utilize Microsoft Excel to organize, update, and report collection data accurately and efficiently.
Stay updated on regulations and compliance requirements related to debt collection within the UAE and Middle East regions.
Collaborate with other departments as needed to support overall recovery efforts and improve collection processes.