Please turn on your javascript Assistant Manager Technical, Client Services Job, Islamabad,Lahore, Amtech Systems Pakistan - ROZEE.PK

Assistant Manager Technical, Client Services

Amtech Systems Pakistan Verified

Multiple Cities, Pakistan

Posted Oct 06, 2016 2 views

PKR. 30,000 - 45,000/Month

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Job Description

You would be joining Amtech Systems, Pakistan's fastest growing IT solution provider & value added distributors. Your job would be managing a team apart from directly dealing with customers and supporting our sales team.

Full Training shall be provided for the job.

Although the work varies, depending on the type and size of the employing organisation, typical activities are likely to include some or all of the following:

  • providing help and advice to customers using your organisation's products or services;
  • communicating courteously with customers by telephone, email, letter and face to face;
  • investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
  • handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
  • issuing refunds or compensation to customers;
  • keeping accurate records of discussions or correspondence with customers;
  • analysing statistics or other data to determine the level of customer service your organisation is providing;
  • producing written information for customers, often involving use of computer packages/software;
  • writing reports analysing the customer service that your organisation provides;
  • developing feedback or complaints procedures for customers to use;
  • improving customer service procedures, policies and standards for your organisation or department;
  • meeting with other managers to discuss possible improvements to customer service;
  • being involved in staff recruitment and appraisals;
  • training staff to deliver a high standard of customer service;
  • leading or supervising a team of customer service staff;
  • learning about your organisation's products or services and keeping up to date with changes;
  • keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Skills

COMMUNICATION, VOIP, English, Business communication, skype4B, Unified Communication, Routing, Switching

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gender:
Male
Age:
28 - 40 Years
Minimum Education:
Bachelors
Degree Title:
BS/MS
Career Level:
Experienced Professional
Minimum Experience:
3 Years (vendor based preferred)
Apply Before:
Nov 04, 2016
Posting Date:
Oct 06, 2016
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Amtech Systems Pakistan

Information Technology · 51-100 employees - Islamabad, Lahore

Video Conferencing Service Provider

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