Develop IT Strategy and budget for company.
Oversee IT Management, System Development, Technical Support, Vendor Management and all other IT related activities.
Creating and Managing IT related policies and procedures.
Procurement and standardization of all IT related hardware and software.
Develop strong relationship with IT partners e.g. System Plus for Retail Pro.
Develop an IT Roadmap, R&D for upcoming projects, software and hardware enhancements.
Recruitment and management of staff working in IT department.
Following up all complaints of help desk and ensure resolution of complaints.
Provide direct support for Domain Server, DHCP Server, DNS Server, Print Server, File Server, MSSQL Database Server, Firewall Server, Email Services, and Retail Pro with Oracle Database Server.
Backing up All MSSQL and Oracle databases.
Manage, monitor and troubleshoot daily polling for retail stores and warehouse with HeadOffice server to ensure 100% daily completion.
Project Manager role in implementation of Retail Pro across Pakistan.
Complete new store installs, including staging and testing equipment prior to shipping, performing on-site installation, supporting the new store opening team to solve issues and get the equipment into production.
Provide direct support for Retail store systems and applications including Retail Pro, Antivirus, MS Office, etc. This includes keeping retail systems patched to the latest security patches.
Lead role in training of all retail staff and ensure smooth Transition of retail application (Retail pro) across all outlets of the company.
Coordinate with vendor and Admin for Installation of Security Antennas, DVR and Cameras.
Create a data strategy for company.
Circulate data analysis reports based on requirements.
Extracting, preparing and sharing month end and fiscal closing reports for finance department.Coordinate with departments and vendor for customize reporting in Retail Pro.
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