Call Service Representative

We are currently seeking dedicated and experienced Call Service Representatives to join our dynamic team. The ideal candidates will have excellent communication skills, a passion for customer service, and the ability to thrive in a fast-paced environment. As a Call Service Representative, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, and providing timely and effective solutions.

Responsibilities:

Handle inbound calls from customers regarding product inquiries, account management, billing issues, and technical support.
Make outbound calls to follow up with customers, conduct surveys, or provide updates on service requests.
Listen attentively to customer concerns, empathize with their needs, and provide accurate information and assistance.
Identify and escalate priority issues or complex cases to the appropriate department or supervisor for resolution.
Maintain a high level of professionalism and customer service etiquette in all interactions with customers.
Utilize CRM software to accurately document customer interactions, update customer profiles, and track service requests.
Meet or exceed performance targets, such as call handling metrics, first call resolution rate, and customer satisfaction scores.
Continuously update knowledge of company products, services, and policies to provide accurate and up-to-date information to customers.
Collaborate with team members and other departments to share best practices, resolve customer issues, and improve overall service delivery.
Adhere to company policies, procedures, and quality standards to ensure consistency and compliance in all customer interactions.

Qualifications:

High school diploma or equivalent required; associate or bachelor's degree preferred.
1+ years of experience in customer service or call center environment.
Excellent communication skills, both verbal and written, with the ability to articulate information clearly and effectively.
Strong active listening skills with the ability to understand and address customer needs and concerns.
Proficiency in using computers and basic software applications, including CRM systems and Microsoft Office suite.
Ability to multitask and prioritize tasks in a fast-paced, high-volume environment.
Strong problem-solving skills with the ability to think quickly and make sound decisions under pressure.
Customer-focused mindset with a commitment to providing exceptional service and customer satisfaction.
Adaptability and willingness to learn new processes, procedures, and technologies.
Positive attitude, patience, and resilience in handling challenging customer situations.
Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.