This role involves leading and managing a team dedicated to delivering high-quality food and beverage products with prompt, accurate, and personalized service. The primary goal is to maximize guest satisfaction and departmental profitability while fostering a positive work environment with high employee morale.

Key Responsibilities

- Ensure prompt, efficient, and accurate service to all customers to achieve a high level of guest satisfaction.
- Set up and maintain the outlet in accordance with hotel standards.
- Optimize seating capacity by monitoring reservation status and professionally allocating tables.
- Collaborate with the Maitre’ D to determine menus and pricing strategies.
- Monitor and control the quantities, costs, and quality of supplies for the outlet.
- Prepare the annual capital and operational budgets.
- Maintain and update guest histories on a daily basis.
- Ensure all outlet employees comply with hotel policies and standards.
- Propose and participate in advertising, promotions, and marketing initiatives for the outlet.
- Practice and train staff in up-selling techniques to increase average revenue per cover.
- Recommend changes in policies and procedures to enhance efficiency and service quality.
- Conduct daily briefings to communicate essential information to the team.
- Control pilferage and breakage to reduce operational costs.
- Provide continuous on-the-job training to ensure all staff are fully trained.
- Establish procedures and training programs to guarantee fast and courteous service.

Required Qualifications

- Overall professional experience of 5 to 7 years, with 3 to 5 years in a relevant role within the food and beverage or hospitality industry.
- Academic qualification of FA (Intermediate) or Graduation.

Competencies

- Strong verbal and written communication skills.
- Excellent coordination and organizational abilities.
- Flexibility and adaptability in a dynamic work environment.
- Ability to build and maintain positive relationships.
- Effective teamwork and collaboration skills.
- High tolerance for stress and ability to perform under pressure.
- Knowledge of hospitality management principles.
- Proficient record-keeping skills.

The application deadline for this position is 31st October 2026.

Job Details

Total Positions:
1 Post
Job Shift:
Onsite
Job Type:
Job Location:
Gender:
No Preference
Age:
18 - 65 Years
Degree Title:
FA, Graduation
Career Level:
Mid-Level
Experience:
3 Years - 5 Years
Apply Before:
Nov 05, 2026
Posting Date:
Oct 30, 2026

Faisalabad Serena Hotel

· 11-50 employees - Faisalabad

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