Posted Jun 19, 2026 153 views
BA Communication Services is looking for a dedicated Customer Service Representative to be the primary contact between the company and its customers. This role is essential to maintaining strong customer relationships by delivering excellent support through various channels such as phone, email, and live chat. The ideal candidate has outstanding communication skills, active listening abilities, and conflict resolution expertise to address inquiries and concerns quickly and effectively. The representative must have thorough knowledge of the companys products and services, enabling them to provide tailored help that increases customer satisfaction and loyalty.
This position also involves managing a team of 10 customer service representatives. The successful candidate will lead by example, creating a positive and collaborative work environment that promotes accountability and professional growth. Utilizing advanced customer relationship management tools and scheduling software, they will oversee daily operations, monitor service quality, and drive team performance. Regular coaching, training, and performance reviews will ensure the team remains skilled, motivated, and aligned with the companys goals and high standards.
Responsibilities
- Respond promptly and professionally to customer inquiries through phone, email, and live chat by applying active listening and conflict resolution to ensure a high level of customer satisfaction.
- Maintain detailed and accurate records of all customer interactions using CRM software and issue tracking systems to support efficient follow-up and resolution.
- Lead, coach, and manage a team of 10 customer service representatives by fostering a supportive and inclusive work environment that encourages teamwork, accountability, and continuous skill growth.
- Continuously expand and update product and service knowledge to provide precise and personalized support that meets customer needs.
- Effectively manage multiple customer interactions simultaneously by prioritizing tasks and employing strong time-management strategies to deliver timely and quality responses.
- Collaborate closely with internal departments to escalate and resolve complex issues promptly, enhancing overall customer service delivery.
- Conduct regular performance evaluations to provide constructive feedback, identify development opportunities, and support the professional growth of team members.
- Organize and lead ongoing training sessions to improve team skills, reinforce best practices, and ensure compliance with company quality standards.
- Utilize call center technologies and advanced scheduling software to streamline daily workflows, increase operational efficiency, and reduce customer wait times.
- Participate actively in quality assurance programs and training initiatives to improve individual and team performance in line with organizational objectives.
Skills
Job Details
BA Communication Services
pBA Communication Services is a Call Center./p
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